Have questions? We’ve answered some of the most common questions about booking, payments, setup, delivery, décor services, and photo booth experiences below.

1. How do I book my event?
To begin the booking process, a $25 non-refundable reservation fee is required to temporarily hold your event date while details are finalized. Once your event details are confirmed, an invoice will be sent.

2. How is my date officially secured?
Your event date is officially secured once the required 40% non-refundable retainer plus a 3% processing fee has been paid. The initial $25 reservation fee is applied toward the retainer.

3. Is the reservation fee refundable?
No. The $25 reservation fee is non-refundable and is required to begin the booking process and temporarily hold your date.

4. Do you offer custom event décor?
Yes. We offer custom balloon styling, backdrops, focal areas, marquee styling, event décor, and photo booth experiences tailored to your event theme, colors, and setup needs.

5. Do you provide setup and breakdown?
Yes. Setup is included when listed in your selected package or quote. Delivery and breakdown fees start at $50 and may increase based on distance, venue access, timing, and event logistics.

6. Do you travel outside your standard service area?
Yes. Travel outside the standard service area is available for an additional fee based on distance and setup requirements.

7. Can I request a custom theme or color palette?
Yes. Custom themes, specialty styling, and premium color palettes are available. Additional fees may apply for chrome balloons, double-stuffed balloons, florals, specialty props, and custom finishes.

8. Are marquee letters or numbers included in balloon packages?
No. Marquee letters and numbers are not included unless they are specifically listed in your selected package or quote.

9. What happens if I need an on-site consultation?
A $25 non-refundable on-site consulting fee applies to in-person venue visits. This covers travel, consultation time, and a custom design mock-up. If booked, this fee may be applied toward your final balance.

10. Can changes be made after setup is complete?
No. Once setup has been completed according to the approved design, no changes may be made. If décor is moved, altered, or removed by the client or venue staff, the client assumes responsibility for any resulting damage or loss.

11. Do you offer outdoor setups?
Yes, but outdoor setups are at the client’s risk. Weather, temperature, humidity, sunlight, and wind can affect balloon and décor performance. An indoor backup plan is strongly recommended.

12. Do you provide cleanup or pickup after the event?
Breakdown and pickup are available for an additional fee. If breakdown service is not purchased, the client is responsible for cleanup and disposal. Balloons must not be released outdoors.

13. What happens if rental items are damaged or not returned?
Clients are responsible for any lost, stolen, or damaged décor, rentals, or equipment while in their possession. Repair or replacement fees will apply.

14. Can I reschedule my event?
Rescheduling requests must be made at least 10 days in advance and are subject to availability.

15. Do you offer refunds?
All payments, including deposits and retainers, are non-refundable. No refunds will be issued once materials have been purchased or services have been rendered. Future event credit may be offered at our discretion and based on availability.

Photo Booth FAQ

1. Do all photo booth packages include an attendant?
Yes. All photo booth bookings include an on-site attendant for a smooth and interactive guest experience.

2. What is included with the photo booth?
Packages may include an attended booth experience, unlimited sessions, custom photo overlay, instant digital sharing by text, email, and AirDrop, online gallery access, and setup and breakdown.

3. Can I add a backdrop or balloon décor to the photo booth?
Yes. Luxury backdrops, balloon accents, custom branding, and décor add-ons are available for an additional fee.

4. How long can I book the photo booth for?
We offer package options based on event duration, and additional hours may be added for an extra fee.

5. Is travel included for the photo booth?
Travel outside the standard service area is not included unless specifically listed in your package or quote.

Still have questions? Contact us and we’ll be happy to help you choose the best option for your event.