To begin the booking process, a $25 non-refundable date reservation fee is required. Once your event details and balloon selections have been discussed, a detailed invoice will be sent by email.

To officially secure your event date, a 40% non-refundable retainer plus a 3% processing fee is required. The initial $25 non-refundable reservation fee will be applied toward the 40% retainer.

A $25 non-refundable on-site consulting fee applies to in-person venue visits and covers travel, consultation time, and a custom design mock-up. If booked, this fee may be applied toward the final balance.

Delivery and breakdown services start at $50 and may increase based on distance, venue access, timing, setup requirements, and overall event logistics. Final delivery and breakdown fees will be determined during the quoting process.

Once setup is completed according to the approved design, no changes may be made. If the client or venue staff moves, alters, or removes décor after installation, the client assumes full responsibility for any resulting damage or loss.

A breakdown fee applies for teardown or pickup outside normal business hours of 8:00 AM to 9:00 PM. If breakdown service is not purchased, the client is responsible for cleanup and disposal. Balloons must not be released outdoors.

The client is responsible for any lost, stolen, or damaged décor, rentals, or equipment while in their possession. Repair or replacement charges will apply. Rental items must be returned in the same condition received.

We are not responsible for delays, damage, or reduced décor performance caused by weather, temperature, humidity, sunlight, or handling. Outdoor setups are at the client’s risk, and an indoor backup plan is strongly recommended. Balloon and décor longevity cannot be guaranteed, especially outdoors.

Delivery and pickup times are scheduled in advance. Waiting fees or return trip charges may apply if the client or venue is not ready at the scheduled time. Clear access must be provided. Additional fees may apply for stairs, long distances, elevators, limited loading access, or restricted entry conditions.

All payments, including deposits and retainers, are non-refundable. No refunds will be issued once materials have been purchased or services have been rendered. Future event credit may be offered at our discretion and based on availability.

Rescheduling requests must be made at least 10 days in advance and are subject to availability. Balances not paid by the due date may incur a 3% late fee and must be paid in full before delivery or setup.